The Factory is Frequently Asked

Shipping

How will my gift be shipped?

Your gift will be shipped using Australia Post. We offer the option for Standard Shipping and Express Shipping. For Sydney order we also offer a Next Day Courier Service. Cutoff for this service is 4pm the day prior. This service is not available on weekends. For bulk orders get in touch and we’ll supply you with a quote. 

How long will it take to arrive?

We process all orders at 4pm daily and ship the following day. Once shipped, Standard Shipping takes 3-5 days and Express Shipping delivers next business day to 80% of Australia. Note that there is currently some delays across the Australia Post network so when in doubt, choose Express Post which is being prioritised. See Australia Post delivery times here. For Next Day Courier the package will arrive between 9 and 5pm. 

What tracking do you provide?

Once we lodge the shipment, you will receive tracking details directly from Australia Post to the email address supplied. Use this tracking number to track your package and follow up directly with Australia Post if you experience any issues relating to shipping. 

Can I select a specific day for my gift to arrive? 

If you'd like us to ship your gift out on a specific date, let us know in the notes section during checkout. Note that we cannot guarantee a specific delivery date. For Sydney orders, hold off until the day before and select Next Day Courier at checkout. 

Do you offer same day delivery?

At this stage we do not offer same day delivery however for Sydney order we offer a Next Day Courier Service for orders made by 4pm the day prior. Rates are available at checkout. 

 

Ordering

Can I make changes to my box? 

Sure. Get in touch with us if you’d like to make changes. Alternatively, create your own using the 'Design Your Own' service. 

Do you accept corporate orders, bulk orders or offer custom packaging? 

We sure do. We can customise the inner sleeve and greeting cards with your own logo and message. We can also design a box based on your individual requirements - all with our Happy Factory signature touch. 

Your box themes are a little ‘extra’. Can you remove the box descriptor? 

Sometimes our boxes don’t quite meet the occasion they’re being purchased for. No problems. Just email us after you’ve placed your order and we can remove the box descriptor. 

 

Packaging

How are the gift boxes packed?

We start with our iconic Happy Factory box. It’s full of colour and surprises, designed by the talented folks at Another Colour in Sydney. To keep everything safe and sound, we fill the box with recycled office paper shreds. The contents are then packed, along with a box description and covered with a recycled paper sleeve that holds your personalised card in place. It’s a fun unboxing experience packed with colour and surprises that we get consistently great feedback from. 

How are the 'Design Your Own' boxes and single gift purchases packed. 

All DYO purchases are shipped safe and sound in unbranded boxes, packed with recycled office paper shreds. Alternatively, add our signature Happy Factory packaging to your order to ship your selections in our iconic branded box, colourful inner sleeve, card and recycled packing.

Will the Happy Factory box arrive with further packaging? 

Your Happy Factory gifts boxes will come packed in a bio-degradable mailing sleeve which offers some protection to the shipping box. 

Is your packaging sustainable?

Yep! Not only is all of our packaging made using recycled (and recyclable) materials, we also use eco-friendly inks and manufacture everything right here in Australia using local small businesses. Our shredded paper filler is 100% recycled office paper. If you have some time on your hands, feel free to paste it all back together and uncover some saucy corporate secrets! :)

 

Have a question that's not covered? Get in touch: foreman@happyfactory.com.au